12huat Privacy Policy — How We Protect Your Information

When you register and use the 12huat platform, we collect several categories of information to ensure our services run smoothly and securely for all Malaysian users.

Account Information: This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and grant access to the platform.

Financial Information: We record the details of all deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR), including the payment method used, amount, and date. Full card numbers or bank account details are never stored directly — they are processed through verified payment providers.

Device & Browser Information: We collect technical data such as IP address, browser type, operating system, screen resolution, and bandwidth usage. This data helps us detect suspicious activity and optimise the user experience across devices, including Android and iOS phones.

Usage Data: This includes pages visited, time spent on the platform, games played, and bets placed. This aggregated data is used for product improvement and is not shared in any individually identifiable form.

Information collected by 12huat is used for clear and lawful purposes. We do not use your data for unrelated purposes without prior notice.

• Verifies user identity and handles account registration securely.
• Processes deposits, withdrawals, and financial transactions in Malaysian Ringgit (RM).
• Contacting users regarding account activity, security notifications, and service updates.
• Prevents fraud, money laundering, and activities that violate Malaysian law.
• Personalises the user experience based on your preferences and usage habits.
• Complying with legal requirements and regulatory obligations from relevant authorities.
• Sending promotional content and relevant offers — you may unsubscribe from these at any time through your account settings.

12huat does not sell, rent, or trade users' personal information to any third party for their own marketing purposes. However, there are limited situations where we may share your information with others:

• Payment Service Providers: To process deposits and withdrawals in Malaysian Ringgit (RM), the required transaction information is shared with verified payment providers bound by confidentiality agreements.
• Legal Authorities: We may disclose your information to Malaysian authorities if required to do so by law, court order, or a valid law enforcement investigation.
• Technical Service Partners: Infrastructure and cloud service providers supporting our platform operations are subject to data processing agreements that limit the use of user information.

In all data-sharing situations, 12huat ensures that recipients have adequate protections in place and only use the data for agreed purposes.

As a 12huat user, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be made via our support email.
• Right to Rectification: If your information is inaccurate or out of date, you can update it directly through the profile settings in your account, or contact our support team for assistance.
• Right to Erasure: You may request the deletion of your personal data. Such requests will be processed subject to Malaysian legal record-keeping requirements and platform operational needs.
• Right to Object: You can object to the processing of your data for marketing purposes by updating your communication preferences in your account settings.

12huat reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via in-platform notifications or your registered email. We encourage you to review this page periodically.

For any questions about data privacy or to exercise your rights, please contact the 12huat support team at: [email protected]. You can also find answers to common questions in our FAQ page.